As news of the coronavirus (COVID-19) continues, we want to reassure you that Erie Insurance and our agency are available when you need us. These are challenging times. We deal with difficult situations every day in the insurance industry, but this is new territory for all of us.
As always, our agency and ERIE are committed to providing our Customers the best service possible. Until further notice, our office hours remain 8:00 a.m. to 5:00 p.m. Monday through Friday, but include evenings and weekends by appointment. While our physical location is closed, we want you to know that we are still available by phone, video and email and are here to take care of you during this difficult time. You can call Susan Rettler any time at 414-719-8399.
Contact us if you need policy documents (such as your auto ID card), need to file a claim or need to make a payment. We would also like to share that you can access your personal lines and life policy information through your ERIE online account. Once you sign up and/or log in, you can view current and previous invoices, pay your bill or monitor a claim all from the comfort of your home. Unfortunately, business owners cannot view business polices via online account at this time.
If you’re experiencing financial hardship because of COVID-19 and have questions about your bill, please contact ERIE’s Customer Care team to discuss payment options. You can reach them by phone at (800) 458-0811., Monday-Friday, 8 a.m. to 11 p.m., or Saturdays 9 a.m. to 4:30 p.m. (ET). If you need to discuss payment options regarding your Life policy, Life insurance Customer Care representatives are available Monday-Friday, 8 a.m. to 5:30 p.m. (ET).
Thank you for placing your trust in us as we remain committed to being Above all in sERvIcE®.
Susan Rettler, Rettler Insurance Group